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Dynatrace

Dynatrace

Overview

What is Dynatrace?

Dynatrace is an APM scaled for enterprises with cloud, on-premise, and hybrid application and SaaS monitoring. Dynatrace uses AI-supported algorithms to provide continual APM self-learning and predictive alerts for proactive issue resolution.

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Recent Reviews

TrustRadius Insights

Dynatrace is a versatile software that offers a wide range of use cases for monitoring and optimizing applications and infrastructure. …
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Dynatrace is great!

8 out of 10
May 23, 2020
Dynatrace was at first used with some application teams of the bank. We currently use it to enhance the support of all applications across …
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Awards

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Reviewer Pros & Cons

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Pricing

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What is Dynatrace?

Dynatrace is an APM scaled for enterprises with cloud, on-premise, and hybrid application and SaaS monitoring. Dynatrace uses AI-supported algorithms to provide continual APM self-learning and predictive alerts for proactive issue resolution.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

What is Dynatrace?

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Dynatrace Demo - Deliver Perfect Software Experiences

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Dynatrace Quick Demo - Automated baselining

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Dynatrace Demo - 5 minute getting started overview

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Product Details

What is Dynatrace?

Dynatrace is an AI-centered software intelligence platform. It includes APM features scaled for enterprises and with individual transaction-level monitoring capabilities as well as infrastructure monitoring, AIOps, digital business analytics, and digital experience monitoring. Businesses use the Dynatrace platform to collaborate internally and deliver value to users with minimal effort.

Dynatrace Video

Intro to the magic of Dynatrace

Dynatrace Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Dynatrace is an APM scaled for enterprises with cloud, on-premise, and hybrid application and SaaS monitoring. Dynatrace uses AI-supported algorithms to provide continual APM self-learning and predictive alerts for proactive issue resolution.

Reviewers rate Usability highest, with a score of 8.4.

The most common users of Dynatrace are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(569)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Dynatrace is a versatile software that offers a wide range of use cases for monitoring and optimizing applications and infrastructure. Users have found the tool to be extremely valuable in measuring the performance of key business applications and enabling error analysis and outage remediation. Dynatrace is utilized by organizations to monitor applications and infrastructure, both on-premises and in the cloud, providing operational support to infrastructure and application teams by rapidly identifying and resolving problems. The software is also instrumental in providing automation capabilities, empowering different departments to onboard and benefit from its monitoring capabilities. With its ability to catch issues before they impact customers, Dynatrace ensures availability, performance, and root cause analysis for tier 1 applications. It proves to be essential for troubleshooting incidents, conducting health checks, and gaining insight into dependencies for business and product engineering operations teams. Additionally, Dynatrace offers robustness that allows managing large environments with a small team. Being rolled out across the organization, it helps accelerate deployments to modern technologies and streamlines problem detection. Overall, Dynatrace serves as a crucial tool in understanding critical application issues, improving customer satisfaction, increasing the frequency of deployments, addressing performance issues, and making informed business decisions.

To get the most out of Dynatrace, users recommend the following actions:

  1. Conduct thorough research and ensure buy-in from executive leadership and all app and infrastructure teams before committing to Dynatrace.

  2. Start by setting up Dynatrace correctly and build meaningful dashboards and management zones to optimize monitoring needs and gain valuable insights.

  3. Leverage Dynatrace's professional services to speed up deployment and make the most of the product. Take advantage of the study material available on university.dynatrace.com to enhance knowledge and skills.

By following these recommendations, users believe that Dynatrace can provide comprehensive monitoring capabilities, quickly identify performance issues, and assist in effective issue resolution.

Attribute Ratings

Reviews

(1-25 of 178)
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Shipra Dubey | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Dynatrace has helped our application support team to automate the manual monitoring activities of the infrastructure and 200+ application virtual servers(Linux and Windows). We are able to run custom code workflows to perform monitoring on client-defined parameters and SLAs.
Primarily we are using Dynatrace for synthetic monitoring to analyze the server and application performance. This has helped us to get an in-depth analysis of how the applications are performing.
  • 24/7 monitoring for infra and applications
  • Generation of reports based on user defined thresholds
  • Ability to create custom synthetic monitoring workflows
  • Support for wide range of application technologies for monitoring
  • More options to be included for web based monitoring
  • Documentation should be included with more scenarios and usage examples
Dynatrace is well suited for large enterprises where extensive monitoring has to be performed on a day to to day basis for mission-critical applications. It is one of the best standalone tools available for synthetic monitoring which can be easily integrated with the apps and has multiple customization options for the end-users.
Score 8 out of 10
Vetted Review
Verified User
Dynatrace was at first used with some application teams of the bank. We currently use it to enhance the support of all applications across the bank (whole organization). It helps to find out the pain points from application development or production issues. They also get performance metrics for the applications.
  • Technology details on each host.
  • Detailed host analysis.
  • Reports.
  • Instrumentation downtime.
We had resolved issues on some major incidents from some application teams. While the developers and support group could not find the root cause, we were involved to drill down to the problem details to the code level. One example we found was that the root cause of the issue is from vendor packages.
February 24, 2020

Good Solid RUM to rely on

Score 10 out of 10
Vetted Review
Verified User
Incentivized
This is a very good tool for APM. It gives very good internals of the applications and the user experience. We have implemented it in our Test and Pod environment for our business-critical application with the UEM. We also have the various dashboards for the app support team, Infra team and the business folks. Along with the dashboard displayed on the large-screen TV in the offshore monitoring team.
  • Best tool for APM.
  • Best user interface.
  • Very frequent releases.
  • License cost is high in some forms of the JVM configuration which becomes very expensive.
Dynatrace is easy to use and deploy and the user interface is awesome. The dashboards are super easy to add and configure and share. Forum is awesome and the the product incorporates the features requested by the users.
My view: this application performance monitoring tool is one of the best ones I have used...
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have been using Dynatrace for less that six months and at this time it is being used by our Infrastructure organization. We currently have it configured on less than 100 servers and at this time we are using it as a monitoring tool to help us with error analysis and troubleshooting issues. We are looking to delve deeper and set up better performance monitoring so that our various teams can better manage our systems.
  • Easy to install and get started, and easy to go back in and modify
  • Excellent support, training, and resources
  • Coming from a beginner, so this may not be area for improvement, but it would be nice to be able to search and filter error results better, specifically with SQL errors.
  • Storage of logs and being able to get back to them when you need to
Currently not equipped to properly answer this question as we are still in the beginning stages of implementation. At this time we are just barely tapping in and learning how to get the information we need. We are currently using it for database monitoring and application monitoring.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are currently using Dynatrace across our organization. We've consolidated previous Dynatrace applications like Gomez, DCRUM, and AppMon. Dynatrace has addressed many issues and a single app is much better for our organization The installation is by far our favorite part. The ease of installation compared to AppMon is tenfold. We can easily deploy and with the OneAgent grabbing all the process automatically - gives our teams time to focus on other tasks.

In addition, the AI finds root cause - again allowing our team to focus on other issues!
  • Installation.
  • Root cause analysis.
  • Dashboarding.
  • Plugins can be difficult.
Amazing for all apps - especially Java. We love the dashboards and the ability to bring in other tools as well. Very easy to use and easy to train other users.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Dynatrace is used for product monitoring on prod and pre-prod environments, including core application, a number of services around it, and databases. It helps to effectively debug through the app, and it increases visibility in the complex environment of production, which has been live for 17 years and is a mix of various technologies and approaches.
  • Dependency identification
  • User impact analysis
  • Unreliable--sometimes API changes without a notice or mention in release notes
  • Pricing--obscured, unclear, and fluffy, a lot of time wasted on every purchase
Dynatrace performs best on modern infrastructure, strongly depending on a cloud, virtualization, and microservices. In such a setup, Dynatrace is capable of using most of its features in an effective way. For a mixed setup, for instance, the platform that is transforming from monolith to services, Dynatrace appears to be a great tool as well.
It is hard for me to tell what scenario is an absolute no-no for using Dynatrace.
February 11, 2020

Dynatrace Review

Score 7 out of 10
Vetted Review
Verified User
It's used company-wide. Dynatrace is being used for monitoring of applications. We use Dynatrace to identify the root causes of the problems for different applications. It is also used to make the developers' lives easier by identifying any performance problems in the application. We use the Davis AI engine to get alerted when there is a problem. We like the dashboarding section of Dynatrace as well.
  • Service flow
  • Root cause analysis
  • Usability
  • Role-based authentication
Dynatrace is well suited to do application performance monitoring, identify the hotspots, and alert for any issues in the application. It is not to be used for log monitoring. It cannot be used for good dashboarding.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I try to make Dynatrace famous across the whole organization. For now, only a few teams of developers use it. We use Dynatrace mostly to measure end-user performance.
  • Waterfall analysis for performance insights
  • PurePath
  • Live Chat support
  • Custom metric ingesiton
Dynatrace is fantastic when it comes to learning how transactions and services depend on each other, thanks to Service Flow functionality.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Dynatrace as our primary application monitoring tool across the entire IT department, and we use Dynatrace as a way to provide some value to business users when they have dependencies on IT products put forth by our department. Production support users (like myself) use Dynatrace for monitoring, alerting, troubleshooting, and anomaly detection. Our tier 1 support uses Dynatrace's dashboard tools for around-the-clock monitoring. Our software development teams use Dynatrace to gain better insight and visibility into how their code performs in our various environments.
  • Installation and implementation
  • Anomaly detection and alerting
  • Dashboard tools
  • Navigation and ease of use
Dynatrace is great for monitoring tool consolidation. It supports a very wide variety of languages and technologies. Dynatrace is great for granting company-wide visibility into IT applications and supporting software. And it is great at detecting problems, alerting the necessary parties, and providing visibility into the root cause.
Dynatrace is severely lacking in proper dashboard tools and ease of use, though. It has a steep learning curve; the interface can make it difficult to find exactly what you're looking for at times; often, once you do find what you're looking for, you can't easily put it on a dashboard to make it easier to find and access next time around. Dynatrace is also fairly expensive.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is currently being used to help discover the reason for any incident we may have. The technology department is the only one using this product. When we used to have incidents it would take us a long time to figure the root cause so we could fix the issue within our application.
  • Pinpoints where our issues are.
  • Alerts us to issues quickly.
  • A better deployment plan for new users.
  • Better reporting on the version of OneAgent.
Dynatrace is great at discovering where an issue is without having to deeply dive into the logs. It is also very easy to create dashboards with the information needed. Due to data not being kept for long periods it can be difficult to compare items over long periods of time within our application.
February 08, 2020

Dynatrace Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is just used by IT for monitoring systems and applications. We use synthetic monitors to see if the applications are up and if workflows are working. We use it for real user monitoring to see if users are actually having problems or if they are seeing errors or if workflows are completing.
  • Synthetic monitors.
  • Real user monitoring.
  • Agent upgrades.
  • Adoption.
Dynatrace is well suited for synthetic monitoring and using the interface to create credential stores so you don't have to manually put in information about credentials. it is also good for watching user sessions after the fact to see what is actually happening in their session. It can also help in the root cause analysis process.
February 08, 2020

Dynatrace for the win!

Brian Batiste | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Dynatrace as an end-to-end monitoring solution geared toward improving the user experience. Dynatrace helps us proactively identify and solve issues before they become major problems.
  • Correlate problems and drive root causes.
  • Problem identification.
  • Incident notification.
  • Alerting.
Dynatrace is well suited for any company who wants to make sure its users are completely satisfied!
February 08, 2020

Dynatrace is fun

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Dynatrace is being implemented across the organization. For my business area, Dynatrace helps us to effectively monitor a truckload of hosts with minimal manual oversight. Also, Dynatrace plays a key role in impact analysis for both business areas (internal users) and external users. The analysis graphs are very useful to help leadership visualize a problem.
  • Problem impact analysis
  • Root cause analysis
  • Need a framework for tagging
  • More examples and/or comparisons (e.g., when JVM GC takes too long, what does that look like in Dynatrace?)
Dynatrace is well suited for tier 2 help desk and monitoring functions.
February 08, 2020

Great product

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Dynatrace is currently being used at my company to do performance testing and make sure our application is functioning properly. We plan to expand our usage to include infrastructure and integrate it with other applications shortly. We are also looking for ways to tie Dynatrace to both our private and public cloud solutions in a more robust manner.
  • RUM is amazing.
  • It is great for performance testing.
  • New One Agent crashed our system.
  • Didn't work well with our legacy application.
Dynatrace is well suited anytime real-time user management or RUM is needed to see a waterfall analysis of a customer session that worked well when performance testing for clients.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Dynatrace is used as our Enterprise Monitoring System. It is used throughout the organization. Our heaviest users are from our Middleware Engineering group. We use Dynatrace for monitoring applications in the cloud, for monitoring internal- and external-facing systems. We use synthetic monitoring and user monitoring. We heavily monitor cloud applications. Many of our applications are moving to the cloud.
  • Proactive monitoring of potential issues/problems
  • Quickly alerting when there is a problem
  • Eliminating false alerts
  • Organization of synthetic screens--unable to do edits for mass # of monitors at one time
Dynatrace is well suited for monitoring cloud applications. We haven't used any mobile monitoring so I can't say how Dynatrace performs for that scenario. Synthetic monitoring is good, but could use some improvements, such as more detail in the error descriptions where possible. Also, the screen for editing all monitors at one time is not available. Monitors have to be edited in buckets of 100.
Higino Silva | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Currently Dynatrace is helping us with transparent, easy, and deep observability of our managed infrastructure and micro-service based apps. We quickly installed and started having deep monitoring and observability, and with Davis, we have instant insights into problems we could only have had with hours of engineering root cause analysis in the past.
  • Auto discovery and complete observability without any tweaks or configuration
  • Root cause analysis and alter correlation into a changing micro-service environment
  • Greater transparency on licensing costs, cost optimization, and cost projection of activating Dynatrace features
Dynatrace is well suited for start-ups looking to quickly and easily monitor apps having business impact.
Jamey Price | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The IT department uses Dynatrace for incident detection and resolution, as well as testing at scale, debugging, and some business analysis.
  • Root-cause analysis in 30 seconds instead of 0.5-2 hours
  • Application developer self-service of fault detection
  • Business analysis is in its early stages of implementation, and I'm excited to see how the feature grows and develops.
If you are using supported technologies (see their materials, the list grows regularly), Dynatrace is the best APM tool on the market. If you are using unsupported technologies, it's still amazing, but you'll miss out on some of the most advanced, groundbreaking features of the product (such as PurePaths). If anyone ever asked you what was wrong, and you had to answer, "I don't know," then you need Dynatrace.
February 08, 2020

Dynatrace Delivers

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Dynatrace for application and infrastructure monitoring. Additionally, we use it for business insights. Primarily, it is used by our infrastructure team with some users in application development. Dynatrace has been used to find issues with cpu, code, third-party applications, and a number of other issues. We are currently working on dashboards to share with other depts.
  • Ease of deployment
  • Complete infrastructure monitoring
  • Reporting
  • API use
Dynatrace does a great job at monitoring business processes from end to end. Finding and alerting on problems, and then being able to drill down into pure paths to see user actions, have waterfall analysis to take us right down to the code level, set up conversion goals to track outcomes, etc.
February 08, 2020

Dynatrace Review

Clinton Tull | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Dynatrace to dive deep into problem solving and root-cause analysis. After many of our incidents were resolved, we worked on automation and being proactive to solve problems before they happen. We use the dashboards for our customers to get that warm fuzzy that Davis is doing its job.
  • Root-cause analysis
  • Charting and Dashboards
  • AIX
  • Exadata
Dynatrace is well suited for performance analysis and deep-dive root-cause resolutions, and it does so in a very fast and easy method.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Dynatrace is our main tool to ensure the quality of service of our application.
  • Ease of deployment
  • Lack of configuration
  • Reporting capabilities
Dynatrace is key to taking control of your complex applications.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using Dynatrace to monitor most of our in-house Java and .net applications for APM. We use real user monitoring and sessions replay as well for some of these applications. Davis's AI enables us to work on other important tasks rather than to chase problem after problem. Without Dynatrace we would spend hours resolving issues. After Dyantrace was running, our MTTR dropped to minutes.
  • MTTR for problem resolution
  • Automatic root cause analysis
  • Pricing model for custom metrics.
  • Pricing model for synthetic monitoring when running solely on-prem.
Dynatrace is great for doing deep dives into code problems. Being able to have a single pane of glass to go to when problems come up allows us to reduce our MTTR to minutes instead of hours. Integrating with our DevOps pipelines allows for faster discovery of code problems before they hit production.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our software delivery teams in IT are using the tool primarily for reactive troubleshooting, and plan to expand the use of it for proactive monitoring and alerting in the next quarter. It has helped us troubleshoot issues quicker, and understand improvement opportunities related to scalability or infrastructure configuration. The tool has allowed us to double in size in terms of users and clients with minimal issues related to performance.
  • Ability to see the full stack and how the layers are related.
  • Root cause analysis of problems that are identified with minimal effort.
  • Automate console app monitoring (converting console apps to services).
Works well as a starting point for troubleshooting issues with web applications and APIs. Scenarios that were a bit more challenging are console apps and WPF apps.
Score 9 out of 10
Vetted Review
Verified User
Dynatrace is used by our department to help get to the bottom of performance issues/bottlenecks within the application. The challenge was not having the exact root-cause analysis of where the problem was originating. With Dynatrace, we were able to go right in to the problematic layer and get the issue resolved.
  • Quick and easy deployment
  • Problem auto-detection
  • Memory diagnostics or analysis
  • Navigation at times is challenging
Dynatrace is really well suited for full stack monitoring, especially for well-used technologies. It has the capability of quick and easy deployment where in minutes the Dynatrace platform starts learning and identifying problems.
We found it difficult to use Dynatrace with RabitMQ, Vertica, and other queues or big databases, because it does not provide the insights we would like to see.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our IT organization is currently using Dynatrace to anticipate and correct issues with our applications. We have had some early success during our POC identifying a nagging issue with one of our apps that presented itself as a network issue. The root cause ended up being an expensive SQL that was bogging down the app.
  • Customer service
  • Ease of implementation
  • Additional links to cloud services
  • More flexible, aggressive pricing
A great scenario for Dynatrace would be if you are creating applications and want to ensure that they are behaving as expected. Dynatrace can be used in a non-prod environment to ensure you are putting out the best code possible. Once in production, Dynatrace can also be used to help detect system issues.
February 07, 2020

Dynatrace is Dynamite

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Dynatrace is being used across our organization. From an Ops perspective, Dynatrace has more than exceeded our expectations. Gone are the days where Infrastructure was first to blame for everything--Dynatrace provides a clear visualization of where problems lie and even suggests possible resolution. Empowering our users--from DevOps to marketing; management to procurement- to self-service has also freed-up resourcing that can be better spent elsewhere. So great!
  • Ease of root-cause analysis
  • Visual representation of end-to-end
  • Having to move logs to the cluster for analysis is a show-stopper. That's what Splunk is for; don't need duplication.
  • A lot of the fields are cut-off and hard to read and the order of lists often changes on the current use of items in the Smartscape topology. It can be difficult trying to find things.
Dynatrace is great from an infrastructure and application perspective. It does work best in environments that are well-architected but that's not something Dynatrace can control. It is nice to get a visual to show how things can be improved.
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